Frequently Asked Questions

• Where is Los Linderos available for purchase?Please visit our store locator to find a retailer near you.
• How old do you have to be to place an order? You must be at least 21 years old.
• Do I need to be home to receive my package?Someone 21 or older with a photo ID must be present at the time of delivery to sign. If someone 21 or older is not home, the carrier will make two more attempts to deliver. If the third attempt is unsuccessful, then the order is returned to the retailer who fulfilled your order.
• What states can you ship to?We ship to all states in the continental US, except for Arkansas, Kentucky, Michigan, Mississippi, South Carolina, South Dakota, Tennessee, and Utah.
• Can you ship to PO Boxes or APO/FPO Boxes?Orders cannot be shipped to an APO/FPO/DPO or P.O. Box because all orders require an adult signature.
• Do you ship internationally?Unfortunately, not at the moment.
• Can I add or remove a product from my order?Unfortunately, not at the moment.
• Can I change my delivery address?If you enter an incorrect delivery address in connection with your order, or otherwise fail to sign for your order upon delivery, email us at orders@loslinderostequila.com. If your order is returned to the sender, you will be able to receive a refund for the cost of your item, minus any applicable shipping costs and taxes.

REFUND POLICY

RETURNS

All sales are final and returns and exchanges are not accepted.

MISSING, INCORRECT, OR DAMAGED GOODS

Due to U.S. state laws governing the shipment of alcohol, we cannot accept returns of damaged or defective items. However, if your item arrives damaged or defective, you may request a refund or replacement by emailing us at orders@loslinderostequila.com within 3 days of receiving your order, with clear photos or videos of the damaged or defective product as proof.
Once we receive and review the proof, we will notify you via email of the approval or rejection of your refund or replacement request.

FAILURE TO DELIVER

If you enter an incorrect delivery address in connection with your order, or otherwise fail to sign for your order upon delivery, email us at orders@loslinderostequila.com.  If your order is returned to the sender, you will be able to receive a refund for the cost of your item, minus any applicable shipping costs and a $ restocking fee. 

REFUNDS AND EXCHANGES

We do not offer exchanges. We only replace or refund items if they are defective or damaged. If you need to return a defective or damaged item, send us an email at orders@loslinderostequila.com. Once your return or damaged or defective goods is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.